Services > Maintenance & Support

Maintenance

TIBCO provides major releases for new functionality and expanded capabilities. Major releases are provided normally once a year.  Minor releases provide for product upgrades. These are delivered on average twice a year.  The maintenance releases provide for product fixes and general maintenance. These releases are provided typically once a quarter. Mena provides annual maintenance contract depending upon the customer budget.

Support

MENA provides technical support to all of its customers in the Middle East and North Africa.  MENA provides support covering all technical aspects on TIBCO product offering.  TIBCO / MENA’s Support Services are dedicated to providing timely response and resolution to technical problems to ensure client business success.

By signing up for the support services, Mena will provide a range of support options designed to scale with the specific needs of clients.  Whether it’s a new implementation, an issue with an existing production system, or a planned upgrade, our Support Services will work with client to meet all support requirements.